Terms and Conditions

These terms are issued by Redbush Health and Skincare Ltd and are effective from July 1, 2020. They cover the use of our website: www.redbush.co.nz,as well as any redbush.co.nz and Redbush Health and Skincare Ltd online properties accessible from these websites. Use includes visits to our sites, purchases on our sites, participation in our database and promotions. These terms of use apply to you when you use our website. Please read these terms carefully - if you need to refer to them again they can be accessed from the link at the bottom of any page of our website.

About Us

This website is owned and operated by Redbush Health and Skincare Limited. If you wish to contact us please:

Phone: +64 21 1493130 Monday to Friday 9:30am – 14:30pm

If you wish to contact us outside office hours please do so via email or the contacts form and we will respond to all queries on our return.

1. Content

While we endeavour to supply accurate information on this site, errors and omissions may occur. Redbush.co.nz does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Redbush.co.nz reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, Redbush.co.nz makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

2. Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received and accepted your order, which indicates that a contract has been made between us. We will take payment from you when we accept your order. In the unlikely event that the goods are no longer available, we will refund your payment to the account it originated from, and advise that the goods are no longer available.

An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery, billing and any other relevant details for your order, e.g. an optional gift message for gift vouchers, entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order. We will also email you with confirmation of your order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

3. Payment options

We provide several online payment options. Alternatively you may order directly via an email to orders@redbush.co.nz and we will provide you with our banking details.

4. Pricing

All prices listed on Redbush.co.nz are in New Zealand dollars and are inclusive of GST and any other sales tax. All prices are correct when published. Please note that we reserve the right to alter prices at any time for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

5. Website and Credit Card Security

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

6. Delivery and Delivery Charges

At this time, we only deliver to New Zealand addresses via PBT Couriers.

The goods become the recipient’s property and responsibility once they have been delivered to the address you provide. If goods are lost or damaged in transit, please contact us within 7 business days at orders@redbush.co.nz. We will use this delivery information to make a claim against NZ Post. We will offer you the choice of a replacement or a full refund, once we have received confirmation that delivery was not successful.

7. Delivery Period

We endeavour to ensure that orders will be dispatched within three business days of the order being placed. Orders will normally arrive in approximately 3 days after dispatch. Please allow an additional 2 days for delivery to rural addresses.

8. Returns

Gift vouchers cannot be returned because the gift voucher value is activated at the time of purchase. Gift vouchers are non-refundable and cannot be redeemed for cash. If you are unhappy with a product, please return it in its original packaging within 7 days in order to receive a refund or exchange. Please note that we do not refund the cost of the postage on the returned product. We will cover the postage of the replacement product.

9. Accessing our service

Other than connecting to the Redbush.co.nz website by HTTP requests using a web browser, you may not gain access to Redbush.co.nz website servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on the Redbush.co.nz website. Furthermore, you agree not to use our site in any inappropriate or unlawful way.

10. Disclaimer

Our website is intended to provide information for people shopping for our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.

Redbush.co.nz reserves the right to make changes to the content on this site at any time and without notice.

11. Intellectual Property

Redbush.co.nz owns all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.

Redbush.co.nz welcomes the use of this site for personal use, non-commercial use, research or study - provided that the user acknowledges all copyright and other notices contained in the content.

We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of Redbush.co.nz.

12. Links

Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by Redbush.co.nz and are not under the control of Redbush.co.nz. The links are only provided as a convenience, and do not imply that Redbush.co.nz endorses, checks, or approves of the third party site. Redbush.co.nz is not responsible for the privacy principles or content of these third party sites. Redbush.co.nz is not responsible for the availability of any of these links.

Redbush.co.nz requires that you request our permission to include a link from another site to this site. If you would like to request permission, please contact us.